Shipping  Policy

Welcome to Seona. We are committed to delivering your handcrafted pieces safely and efficiently.

Delivery Within Pakistan

• Orders are processed within 3 to 5 working days after confirmation.
• Delivery usually takes 3–7 working days depending on your location.
• Remote areas may require additional delivery time.
• A tracking number will be provided once your order has been dispatched.
• Cash on Delivery (COD) is available within Pakistan.

International Shipping

• We proudly ship worldwide.
• International orders are processed within 2–5 working days.
• Delivery typically takes 7–21 working days, depending on the destination country and customs procedures.
• Customers will receive shipment tracking details via email or WhatsApp once the order is dispatched.
• International customers are responsible for any customs duties, taxes, or import charges imposed by their country’s authorities.

Order Confirmation

• You may receive a call, SMS, WhatsApp message, or email to verify your order before dispatch.
• Seona reserves the right to cancel unverified orders.

Shipping Charges

• Shipping charges are calculated at checkout based on your location and order value.
• Promotional free shipping offers, if available, will be clearly mentioned on our website and social media channels.

Delivery Delays

While we strive to meet estimated delivery timelines, delays may occasionally occur due to:

• Public holidays
• Weather conditions
• Courier service disruptions
• Customs clearance procedures
• Unforeseen circumstances beyond our control

Incorrect Shipping Information

Please ensure that all shipping details are accurate before placing your order. Seona is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by customers.

Need Assistance?

For shipping-related inquiries, please contact us:

Seona
📧 Email: Samia.zain6@gmail.com
📱 WhatsApp: +92 307 4740588

Thank you for choosing Seona — where tradition, craftsmanship, and elegance come together. ✨